Refund policy

Return and Refund Policy

Effective Date: [july 5 2026]

At [ownstor], we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please review our Return and Refund Policy below to understand the conditions for returns, refunds, and exchanges.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be returned within [10 DAYS] of the delivery date.

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, tags, accessories, manuals, and any complimentary items received with the order.

  • Be accompanied by proof of purchase or your order confirmation.

We reserve the right to decline returns that do not meet these eligibility requirements.

2. Return Timeframe

You must request a return within [10 DAYS] of receiving your order.

To initiate a return, please contact us at [ownstor.shop@gmail.com] with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Photos of the product, if applicable

Our customer support team will guide you through the return process.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

If your return is approved:

  • Your refund will be issued to the original payment method.

  • Refunds are typically processed within [3 DAY] after the return has been approved.

  • Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

Any original shipping charges are [REFUND SHIPPING POLICY – e.g., non-refundable unless the return is due to our error or a defective product].

4. Exchanges

If you received the wrong item, a damaged product, or wish to exchange an eligible item for a different size or variant (where available), please contact us within [5 DAYS] of delivery.

Exchange requests are subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit, as applicable.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at [ownstor.shop@gmail.com] within [2 DAYS] of receiving your order.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the damage, defect, or incorrect item

After reviewing your request, we will arrange an appropriate resolution, which may include a replacement, exchange, or full refund, depending on the circumstances.

6. Non-Returnable Items

The following items are generally not eligible for return or refund unless they are damaged, defective, or incorrectly supplied:

  • Items marked as final sale or non-returnable

  • Gift cards

  • Downloadable digital products

  • Personalized or custom-made items

  • Perishable goods

  • Health, hygiene, or personal care products that have been opened or used

  • Products returned without original packaging or proof of purchase (where applicable)

7. Return Shipping Costs

Return shipping costs are [₹100 Rupes].

Examples include:

  • Customer is responsible for return shipping costs.

  • We provide a prepaid return shipping label for eligible returns.

  • Return shipping costs will be covered by us if the item is damaged, defective, or incorrectly shipped.

Please do not return products without receiving return instructions from our customer support team.

8. Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, it may no longer be eligible for cancellation and will instead be subject to this Return and Refund Policy.

To request a cancellation, contact us as soon as possible at [owmstot.shop@gmail.com].

9. Contact Us

If you have any questions about returns, refunds, or exchanges, we're here to help.

Store Name: [ownstor]
Website: [ownstor.shop]
Email: [ownstor.shop@gmail.com]
Business Hours: [24 HOURS]